Category Archives: Personal

Giving up the daily bread

Two years ago, the shop where I bought the crusty multi-seeded bread I enjoyed so much, must have changed baker as the loaves had suddenly become doughy and lost all appeal. I spent a few weeks casting around the area … Continue reading

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Answers at your fingertips

On Friday I read about a really practical application of new technology that truly benefits the man (and woman) on the Clapham omnibus. How many times have you boarded a double-decker bus to find there is standing-room only, when in … Continue reading

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The choice for your organisation: evolution or extinction?

Every organisation needs constant improvement and innovation. The alternative is the fate of the dinosaurs: extinction due to failure to adapt to a changing environment. If you don’t start start changing now, you might not be around in five years’ … Continue reading

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Why do Spotify penalise their UK customers?

I love music, but gave up buying CDs years ago, when I decided I already owned enough possessions for a lifetime. I still don’t know how to get rid of my old vinyl collection and I don’t want to clutter … Continue reading

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Do you really want customer feedback?

Most businesses are wide awake to the benefits of customer feedback and the internet gives them great tools to make it quick and easy to gather. Unfortunately, it is not always appreciated. When I used to eat in a big … Continue reading

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Is culture the new counter-culture?

Last weekend I attended a day of graduation ceremonies in Massachusetts, expecting only a series of speeches celebrating the achievements of the new alumni and exhorting them to go forth and do good in the world. I was unprepared, at … Continue reading

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You might be intelligent but are you a good communicator?

I have come to the conclusion that there is no correlation between intelligence and communication skills. This should hardly be a surprise when we know from our schooldays that some teachers, despite their academic qualifications, just could not get the … Continue reading

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